1. Acceptance, definitions and scope
These Terms govern use of chitrayantra.com and ChitraYantra's software, reporting and related services. "Institute" means the organisation entering an engagement with us. "Institute Data" means data supplied, controlled or generated by the Institute. "Report" means an agreed processed output. "Services" means the software, deployment, reporting and support described in the applicable written engagement.
Institute Services proceed under a signed Memorandum of Understanding (MOU) and/or Work Order, purchase order, statement of work, licence agreement or other signed commercial document (an "Order"). The MOU and Order set the deployment scope, data-processing instructions, fees, payment, delivery, support and any service levels. If an MOU or Order conflicts with these Terms, the MOU or Order prevails for that deployment. A public website visit does not itself create an Institute engagement.
2. Institute responsibilities and authority
The Institute is responsible for authorising the Services, ensuring it has the necessary legal permissions, notices and consents, giving lawful documented instructions, maintaining control of its systems and source data, and appointing authorised representatives. It must not submit data for processing unless it is entitled to do so. The Institute retains all rights in Institute Data and grants us only the limited right to process it to perform the Order.
The Institute is responsible for validating source data, making backup arrangements for its systems, maintaining its own infrastructure and access controls, and deciding whether and how to use any Report. It must promptly notify us of any instruction, access or incident that may affect the Services.
3. Deployment, data processing and hand-over
Where agreed, we deploy the full software version on the Institute's server or premises. The Institute controls its environment and raw data. We process student or participant data only to deliver the agreed Report or Service, on documented Institute instructions, and not for advertising, independent profiling, unrelated product training or sale.
After delivery or hand-over, we delete or return temporary raw-data copies and credentials under our control unless the MOU, Order or law requires otherwise. Backups may be removed on their ordinary rotation. Details of roles, retention, access, security, incident handling and approved subcontractors must be set out in the applicable MOU, Order or data-processing schedule. See our Privacy Policy.
4. Reports, AI outputs and acceptance
Reports and software outputs are decision-support tools based on the data, configuration and agreed method. They may contain limitations, errors or omissions. The Institute must review them, verify suitability and make every academic, sporting, administrative, disciplinary, employment or other decision independently. ChitraYantra does not make final decisions about an individual and does not guarantee that an output is complete, error-free or fit for a particular decision.
The Institute must notify us in writing of a material non-conformity within 10 business days of delivery, with sufficient details to reproduce it; otherwise the Report or deliverable is accepted. For a timely, valid notice, our sole obligation is to correct or re-perform the affected portion. Any acceptance criteria or alternate remedy in an Order prevails.
5. Fees, payment, taxes and refunds
We do not publish fixed prices. Fees, taxes, payment milestones, cancellation, expenses and any refund arrangement apply only when stated in an Order or invoice. Unless an Order or applicable law says otherwise, fees already paid are non-refundable. The Institute must pay undisputed invoices by the due date and is responsible for applicable taxes, duties, bank charges and statutory deductions, subject to a valid tax invoice and applicable law.
We accept payments through approved payment gateways, including Razorpay, PayU and PayPal, and by bank transfer or cheque. Cash payments are not accepted. The Institute must use the payment instructions in its Order or invoice. Payment-gateway processing is governed by the gateway's terms and privacy policy; we do not store full card or gateway credentials.
6. Intellectual property, confidentiality and acceptable use
ChitraYantra retains all rights in its software, website, documentation, methods, models, improvements, feedback and branding. An Order grants the Institute only the limited, non-transferable right to use the agreed Services for its internal institutional purpose during the stated term. No right is granted by implication. Institute Data remains the Institute's property, subject to the limited processing right in section 2.
Each party must protect the other's non-public business, technical and data information using reasonable care and use it only to perform the Order. These obligations do not apply to information independently developed, lawfully received without restriction, public through no breach, or required to be disclosed by law (where notice is legally permitted).
The Institute must not copy, resell, sublicense, reverse engineer, bypass security, introduce malicious code, interfere with the Services, scrape data, infringe rights, or use the Services unlawfully or beyond the agreed scope.
7. Website use and third-party links
You may use this website only for lawful, informational and legitimate business-enquiry purposes. You must not scrape, copy, frame, data-mine, disrupt, introduce harmful code, impersonate another person, submit unlawful content or infringe rights through the website. All website content, trade marks and materials are protected by applicable intellectual-property laws; no reproduction or commercial use is permitted without our prior written consent.
Links to third-party websites, social networks or payment providers are provided for convenience only. Their content, availability, terms and privacy practices are their own, and we do not endorse or control them.
8. Service availability and disclaimers
Support, maintenance, hosting, availability, response times, backups and recovery commitments apply only if expressly stated in an Order. The Institute is responsible for its internet connection, hardware, operating environment, local security and compatibility unless we expressly agree otherwise. We may make reasonable changes, updates or security improvements that do not materially reduce agreed functionality.
Except for express commitments in an Order and to the maximum extent permitted by law, the Services are provided "as is" and "as available". We disclaim implied warranties, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability and error-free operation.
9. Indemnity and limitation of liability
The Institute will defend, indemnify and hold ChitraYantra and its personnel harmless from third-party claims, losses and reasonable costs arising from unlawful or unauthorised Institute Data, missing notices or consents, inaccurate source data, Institute-controlled infrastructure, its instructions, or decisions and actions based on Reports, except to the extent caused by ChitraYantra's breach of the applicable Order or law.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive loss, or loss of profits, revenue, goodwill, reputation, data or business interruption. ChitraYantra's aggregate liability arising from an affected Order will not exceed the fees paid or payable under that Order in the 12 months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded.
10. Suspension, term and termination
We may suspend access or performance promptly for overdue payment, unlawful instructions, a security risk, unauthorised use or a necessary protection of the Services or data. We will give notice where reasonably practicable. Either party may terminate an Order for a material breach not cured within 30 days after written notice, unless the Order provides otherwise.
On termination or expiry, access ends, accrued fees remain due, and each party must return or delete the other's confidential information as required by the Order and law. Sections concerning fees, confidentiality, intellectual property, indemnity, liability and dispute resolution survive termination.
11. Force majeure
Neither party is liable for a delay or failure caused by an event beyond its reasonable control, including natural disaster, fire, epidemic, war, civil disturbance, governmental action, power or telecommunications failure, or widespread service-provider outage. The affected party must use reasonable efforts to reduce the effect and resume performance.
12. General terms
Notices must be in writing and sent to the contact details in the MOU or Order, or for ChitraYantra to info@chitrayantra.com. The Institute may not assign an Order without our written consent. We may assign an Order to an affiliate or successor in connection with a merger, restructuring or transfer of business, subject to applicable law. If any provision is unenforceable, the remaining provisions continue. A waiver must be written and is limited to the stated instance.
13. Governing law and jurisdiction
These Terms and every Order are governed by the laws of India. The parties will first try in good faith to resolve a dispute through authorised representatives. Subject to applicable law, courts in Kolkata, West Bengal have exclusive jurisdiction over disputes arising from these Terms or an Order.
14. Updates and contact
Questions about these Terms may be sent to info@chitrayantra.com. We may update website terms from time to time by publishing a revised version here. Changes to an active Institute engagement must be made through the applicable MOU or Order unless that document permits another method.